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Returns & Exchanges

returns and exchanges

More than anything, your satisfaction is what matters most to us and we want you to be happy. 

FREE Returns & Exchanges

If you are not satisfied with your purchase on Pawsture, be rest assured that you can return most items to us within 30 days of delivery for a FREE return or exchange.  To start the return or exchange process, please reach out to us via our contact form and let us help.

We believe that in order to have the best possible online shopping experience, our customers should not have to pay for return shipping. Rest assured, we will handle return shipping costs.  Returns must be in the state you received them, and in the original packaging.  Original shipping fees paid will not be refunded.

If a product you received is broken or defective, we will of course replace it or offer you a full refund plus original shipping fees paid.