FAQs

returns and exchanges

Your buying experience and overall satisfaction is important to us.  If you still have questions not answered here, please feel free to contact us. 

 

How do I contact Pawsture?
You can reach us via our CONTACT FORM and we will get back to you within 1 business day.

When will my order be shipped?
Orders are typically shipped within 2-3 business days with the exception of holidays. If there is a delay in shipping we will notify you right away. Please note that we ship Monday-Friday, and do not count weekends or US holidays as business days.

How much is shipping?
US RATES (contiguous 48 states)
Order Total
Rate        
$0-24.99
$6
$25-49.99
$8
$50-99.99
$13
$100-199.99
$22
$200-299.99
$30
$300 or more
$40
US RATES (Alaska & Hawaii)
Order Total
Rate        
$0-24.99
$21
$25-49.99
$23
$50-99.99
$28
$100-199.99
$37
$200-299.99
$45
$300 or more
$55
Do you ship internationally?
No, currently we only ship domestically within the United States.

How do I track my order?
After your order has been successfully placed, you will receive a confirmation email. Once it has been shipped, you will receive a second email containing your tracking information. Please allow up to 1 business day for your tracking information to be updated.

Do you offer refunds?
Yes, you can return most items to us within 30 days of delivery for a FREE return or exchange.  To read more about returns and exchanges, CLICK HERE.

What is your pricing policy?
All prices online are in US dollars and are subject to any applicable taxes according to state and local laws. Availability, prices and delivery rates are subject to change. There may be errors in the prices, descriptions or images of certain merchandise, and we reserve the right to restrict orders of those items.